What Is UCaaS?
Unified Communications As A Service, also known as UCaaS combines business communication tools into a single, streamlined platform; bringing together services such as VoIP, video conferencing, collaboration tools, file sharing, instant messaging, and more providing seamless integrations through today’s communication channels.
UCaaS Combines All The Technology You Already Use
A Unified Communication Solution Also Integrates With
A Unified Communication solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one system – making your business much more efficient.
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Putting It All Together With UCaaS?
A Unified Communications System
Delivering professional services, especially if you are a large company with a large workforce and numerous departments (local or remote), a connected business telephone solution such as Cloud PBX is an essential element you must have.
Cloud PBX or VoIP services in an enterprise-based communications technology. In the old age, this model included an employee taking phone calls and extending them to the colleague in charge.
Nowadays, although many miss the human touch, no one fights the numbers. Costs for typical on-site PBX solutions go well beyond $5,000 for initial installation and maintenance of traditional PBX services, with or without factoring the human element.
Unified communications come with a mobility support – the option to be able to transfer incoming calls to various IP addresses. In a nutshell, unified communications delivers an advanced call center solution without expanded staff numbers, hardware expenses, or loss of job focus.
To deliver professional solutions, particularly if you are a large business with a sizable workforce and multiple departments (local or remote), an ideal business telephony solution such as Cloud PBX is a must.
Cloud PBX or VoIP solutions is an enterprise-based communications technology. In the past, this model consisted of a staff member taking telephone calls and extending them to the colleague in charge.
Nowadays, although many miss the human touch, nobody denies the numbers. Costs for typical on-site PBX options go well beyond $5,000 for initial installation and upkeep of typical PBX services, with or without factoring the human element.
Unified communications come with mobility support – the option to be able to transfer the inbound phone call to different IP addresses. In a nutshell, unified communications deliver a sophisticated call center solution without expanded team numbers, equipment costs, or loss of job focus.
Although it’s not uncommon to include a voicemail message as an e-mail attachment and review it later on from a computer, unified communications as a service offers an extensive messaging channel. Any type of device that you utilize for business communications and that is incorporated with the UCaaS technology has an application interface that enables access to all types of messages.
Think of accessing social media chat, as well as making it possible for voicemail as well as call recording from any location on the planet. You can use unified communications through e-mail, chat, phone, as well as fax to bring your team closer and truncate enterprise connectivity networks.
Time saved for opening and shutting different applications or transcribing audio content can be spent on core business tasks.
UCaaS consists of not just updates concerning someone’s online or offline status, but also information about what that person is actually performing in real-time. You can see if a colleague is “present” and all set to talk with, on another phone call, or has just taken a two-week holiday.
Compare it to your smartphone display, but think about the single display as the user interface and the mobile applications as the different communication options. That is how effective UCaaS is like having multiple mobile interfaces handy with an invisible “wire” to your work area, your phone, and your preferred web conferencing solution.
UCaaS can be used to integrate other company procedures right into the telephone services. Such combinations are called mashups.
During a call, client profile information and invoicing details can be pulled together with contact details. John from Customer Support will not only quickly solve a client problem, but he will additionally be able to thrill the customer with service. He can offer an update on a previous item or solution, or an additional individualized discount because he simply found out (from his interface) that a particular customer is above the designated special discount threshold.
This technology is excellent for CRM because it avoids communication mix-ups made by several staff members; not to mention that it can cover various company systems that are miles apart. It’s difficult for John based in Atlanta to assure a discount over a call, and for Rachel in Seattle to miss it if the exact same customer chats with her over the IM minutes later.
Bear in mind those 96 percent of customers that prefer to go to another provider than file a grievance? Well, 73% of them end up being faithful to a business as a result of fantastic service, and 55% select a company on the basis of ease of access to information and assistance.
Integrated call recording and routing, auto-attendant options, as well as interactive voice responsibilities make all this possible.
You employ a frequent vacationer that needs to obtain access to his voicemail messages as well as complete jobs from 3 of 4 cities. Unified communications in a cloud-based network provide this for a portion of the price you would certainly have paid if you required to obtain an individualized PBX system.
Remember Dropbox modest beginnings?
The data storage and sharing revolution may have started with Dropbox, however is currently an open option for interactions as a service in the cloud. This most definitely makes data as well as display sharing for your local or distributed teams much easier.
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